Wholesale Online Application
Policy
Shipping
What is your shipping policy?
If an order is placed before 12PM (PST), we will ship it out the next business day, or earlier, if possible. If an order is placed after 12PM (PST), we will ship it out in two business days, or earlier, if possible. All orders will ONLY be shipped out if we have received payment. In cases where there are a lot of pending orders ahead of yours, your shipment may be delayed.
What is your shipping rate?
Shipping rates are estimated during checkout. After the total weight of your complete order has been confirmed, the shipping charge will be adjusted. Depending on the weight of your order, the shipping charge may be more or less than your estimated quote. If it is more, you must make a payment before the order is shipped out. If it is less, you will be refunded the next day after your order is shipped out.
How can I track a package?
A shipping confirmation email will be sent with a tracking number once your order has been shipped out.
What is your shipping policy for 2-Day or 3-Day orders?
2- and 3-day orders must be made before 12PM (PST) in order to be shipped out that day. If a 2- or 3-day order is placed after 12PM (PST) it will be shipped out the next business day.
OUT OF STOCK
If an item(s) is out of stock we will ship all items that are available & ready to ship. For the items out of stock we will update comment section on order with out of stock items.
RETURNS
What is your return policy?
Returns and exchanges can only be accepted for incorrect or damaged merchandise. All returns and exchanges for damaged or incorrect items must be made within 7 days of receipt of goods. Please contact us before sending back a return or exchange.